Shipping policy

K9 Pet Products provides free standard shipping on all orders delivered within the contiguous 48 United States.

Parcel orders

Cases and other parcel-sized orders ship by UPS. In-stock parcel orders placed by 2 PM Eastern on a business day are eligible for same-day dispatch. Orders placed after the cutoff, on weekends, or on carrier holidays are handled on the next business day.

Station and hardware dispatch timing varies with stock and order requirements. Contact us before ordering if timing is critical.

UPS does not deliver these orders to PO boxes. Provide a complete street address when ordering.

Pallet orders

Pallet orders ship by LTL freight. Dispatch and delivery timing varies with stock, order requirements, and freight scheduling. Contact us before ordering if timing is critical.

The freight carrier may contact the delivery contact to arrange an appointment or confirm delivery requirements. Before placing a pallet order, provide a complete delivery address, a working phone number, and accurate information about the delivery location. Tell us before dispatch if the location requires a liftgate, limited-access service, a delivery appointment, inside delivery, or another service beyond standard freight delivery.

Dispatch and transit estimates

Dispatch dates and carrier transit times are estimates, not guarantees. Transit time begins after an order has been handed to UPS or the LTL carrier. Weather, carrier disruptions, labor interruptions, delivery restrictions, and other events outside K9 Pet Products' reasonable control may delay delivery.

Tracking or freight documentation is provided when available after dispatch.

Delivery addresses and carrier charges

Customers are responsible for providing a complete and accurate shipping address, delivery contact, and site-access information before dispatch.

If a carrier assesses additional charges because of incorrect or incomplete customer information, a customer-requested address change or rerouting, a missed delivery appointment, redelivery, or an unplanned delivery service, those carrier-assessed charges may be passed through to the customer. K9 Pet Products does not add a separate fee unless it is disclosed before the service is arranged.

Alaska, Hawaii, territories, and destinations outside the contiguous United States

Free standard shipping does not apply outside the contiguous 48 United States. Contact K9 Pet Products before ordering for availability and shipping arrangements.

Expedited shipping

Contact us before ordering if you need expedited parcel service. Availability and carrier charges must be confirmed before dispatch.

Damage or delivery problems

Inspect the shipment when it arrives. If an order is damaged, incomplete, or incorrect, photograph the packaging and affected items and contact K9 Pet Products promptly. Delayed notice may affect the carrier-claim options available.

For an LTL shipment, note visible damage or missing items on the delivery receipt before signing whenever possible.

Email k9sales@k9poopbags.com or call (772) 213-8938.