Refund policy

K9 Pet Products accepts eligible return requests made within 30 calendar days after delivery.

Consumable products

Unopened cases of bags and liners may be returned if they are unused, complete, and in their original packaging.

Opened cases of bags or liners are not returnable unless the product is defective, the wrong item was shipped, or the order arrived damaged.

Stations and hardware

Stations, cans, dispensers, signs, posts, and other hardware must be unused, unassembled, uninstalled, complete, and in their original packaging to qualify for a discretionary return.

Assembled, installed, used, scratched, altered, or weather-exposed hardware is not returnable unless it is defective, the wrong item was shipped, or it arrived damaged.

Pallet and LTL orders

Pallet and LTL orders are final sale except when an order arrives damaged or K9 Pet Products ships the wrong item.

Custom, special-order, and clearance items

Custom, special-order, discontinued, or clearance items are final sale when clearly marked as such before purchase.

Start a return

Before sending anything back, email k9sales@k9poopbags.com with the order number, item, quantity, and reason for the return. If the request is approved, we will provide return instructions.

Items sent back without authorization may not be accepted.

Return shipping

For a change-of-mind return or an item ordered in error by the customer, the customer is responsible for return shipping.

When K9 Pet Products ships the wrong item or approves a damage or defect claim, K9 Pet Products will provide the appropriate replacement, refund, credit, or return-shipping remedy.

K9 Pet Products does not charge a restocking fee.

Carrier charges caused by an incorrect customer-provided address, customer-requested rerouting, missed appointment, redelivery, or unplanned delivery service may be deducted from a refund when those charges were assessed by the carrier.

Damage, defects, and wrong items

Inspect the shipment when it arrives. If an item is damaged, defective, incomplete, or incorrect, photograph the packaging and affected item and contact us promptly. Delayed notice may affect the carrier-claim options available.

For LTL freight, note visible damage or missing items on the delivery receipt before signing whenever possible.

This policy addresses returns and order problems. It does not create an additional product warranty.

Cancellations

An order may be canceled without charge before dispatch.

After an order has been handed to UPS or an LTL carrier, cancellation is subject to whether the carrier can intercept or return the shipment. Carrier-assessed intercept, rerouting, return, or delivery charges may be passed through to the customer.

Refunds

We will inspect an authorized return and notify you whether the refund is approved. Approved refunds are issued within five business days after inspection to the original payment method or, for a Net 30 order, as an account credit.

Banks and payment providers may require additional time to post a refund.

Exchanges

K9 Pet Products does not process direct exchanges. Complete the approved return and place a separate order for the replacement item.

Contact

Email k9sales@k9poopbags.com or call (772) 213-8938.